WRV Group Policy
WRV Group reviews return and refund requests based on product condition, order status, manufacturer requirements, and the terms of the applicable quote or order.
Return requests should be submitted within 30 days after delivery unless a different period is stated in the order terms. Contact info@wrvgroup.com with the order number, product, quantity, reason for return, and photographs when applicable.
Do not return a product without written authorization from WRV Group. Approved requests will receive return instructions and, when applicable, a Return Merchandise Authorization number.
Unless otherwise approved, products must be unopened, unused, undamaged, and in their original packaging with labels, manuals, accessories, and documentation included.
The following may not be eligible for return:
Approved returns may be subject to manufacturer or supplier restocking fees, return freight, and related charges. These amounts will be communicated before the return is finalized when reasonably available.
Report damaged, missing, or incorrect items promptly, preferably within 48 hours after delivery. Include photographs of the product, packaging, shipping label, and carrier documentation. WRV Group will review the claim and coordinate a replacement, credit, repair, or refund as appropriate.
Approved refunds are issued after the product is received and inspected or after the supplier confirms the credit. Refunds are generally applied to the original payment method or customer account. Shipping, freight, handling, and restocking charges are nonrefundable unless WRV Group confirms otherwise.
Cancellation requests are subject to order status and supplier terms. Orders already processed, shipped, manufactured, or specially sourced may not be cancellable or may incur fees.
Questions may be sent to info@wrvgroup.com.
